FAQ

If your question is still not answered in our FAQ section, please contact us and we will get back to you as soon as possible.  

account

-Do I need to register before placing an order?

You don't need to register to place an order, but we recommend that you register an account to facilitate tracking of your order information.

-How to register?

Go to the My Account page or click the Account button in the upper right corner of deeove.com and fill in your email and password as required.  

-What if I forget my login password?

Don't worry! If you forget your password, just click the "Forgot your password?" link on the "Login" page and enter your email, and you will receive a password reset email.

What should I do if I can't log into my account?

Please double-check your login information. Please make sure the email address is the same one you registered with and that your password is correct. And make sure your web browser accepts cookies. If you still cannot access your account, please contact us to resolve your issue. 

product

-How to choose clothing size?

We do  recommend that you carefully review the size chart on each product page and refer to the detailed measurements for the right fit , as sizes vary across our products.

-Can I remove items from my shopping cart?

Yes, you can remove items if they have not been ordered. However, once an order has been placed, you cannot remove any items.

-Can I purchase custom items?

We regret that we are unable to offer a custom service at this time. Item is exactly as shown and described on our website.

Order

-How do I track my order?

After your order is shipped, we will send you a shipping confirmation email, and you can view relevant information on the order page.

-Can I modify or cancel my order?

If the product has not been shipped, we will contact the logistics department to modify it, but we cannot guarantee whether the order can be modified. In addition, once the package is shipped, it cannot be modified. Returns and exchanges can only be made after receiving the goods. So if you have any questions, please contact our customer service as soon as possible.

- What should I do if I find that something is missing?

Your order may be divided into multiple packages. You can check the order page to view the logistics details. If not, please contact us.

Payment

-What payment methods do you accept?

We accept any of the following cards:
(1) PayPal
(2) Master Card
(3) Visa

-What currency can I pay in?

Currency switching is available in the site homepage navigation, so users can see there which currencies we support.

-Why do I sometimes get a smaller refund for an item?

Please note that if your order has a discount, we will refund the discount amount, which means we will refund the amount you actually paid for each item. Another case is that if the refund is due to the customer's responsibility, the user needs to pay for the shipping fee, so this fee will be deducted from the refund.

Shipping

-What shipping methods do you provide?

We offer standard shipping worldwide.

-How much is the shipping cost?

Shipping is free on orders over $69.00. Shipping is $9.99 on orders under $69.00.

-Which countries do you ship to?

Now we can ship to 43 countries, including North American countries, most European countries, Asia, etc. If you are not sure whether we can ship to where you live, please contact us. You can also click "Shipping and Delivery"  to get more details.  

Returns and Exchanges

-What is your return policy?

Online purchases made through deeove(excluding final sales, special offers, free gifts) are exchangeable and returnable within 14 days from the date of delivery.

All returned or exchanged items must be unworn, undamaged, unwashed, and in the original packaging with all original tags attached. You can click "Returns and Exchanges" for more details.  

-How do I return or exchange my product?

To request a return or exchange, please contact us via email with your order number and your email, and our customer service team will contact you as soon as possible.

- What should I do if the item I received is incorrect or defective ?

We are deeply sorry if this happens. Please request an exchange and we will help you get the correct item.